Additional Information

We offer free returns to full price and seasonal sale UK orders.

Final Sale – All purchases made from our online archive and sample sale are final. No refunds or exchanges, credit note only.

Free Gift With Purchase – If you choose to return any items, your free gift must be also be returned unused and in original condition (with hygiene seals intact for jewellery), or the value of the gift will be deducted from your refund.

From the 1st of October 2023, we introduced a £3 fee for each parcel being returned to us for a refund. Any exchanges will remain free of charge. We want to emphasise that this change is part of our commitment to maintaining the quality of our products and services, as well as managing the costs associated with processing returns and our dedication to sustainability by reducing the environmental impact of unnecessary returns.

What this means for you: The £3 return fee will be deducted from the refund or store credit issued for the returned item(s) upon receipt.This fee will not apply to returns for products that are damaged, defective, or sent in error by Shrimps.Returns initiated within our standard return window will still be eligible for a full refund, minus the return fee.Our return process remains hassle-free, and you can continue to initiate returns through our website or by contacting our customer service team.We are only able to offer a refund if the items are returned clean, unworn, in their original packaging and with all tags and labels attached. For hygiene reasons pierced jewellery cannot be returned. Any non-faulty items that are returned in a condition unsuitable for resale (e.g. washed, soiled or damaged) will not be refunded. In such cases we will contact you and arrange to send the item (s) back to you. Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected.

We request that you do not remove tags until you are completely sure that you would like to keep an item. Upon receipt of an order, if any item has been delivered with no tags, you should notify us by email on the same day. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.

Pierced jewellery may only be returned if unworn, shows no signs of wear or damage and in its original condition and packaging.

Please be aware that international customs duties and sales taxes will NOT be refunded for shipments outside the European Community (EC). It is the customer’s responsibility to retain copies of all tracking information and to ensure that the returned goods arrive to Shrimps within the specified timeframe. Please note that Shrimps cannot accept liability for any returns lost during transit, so we encourage customers to follow the above advice and track their package carefully. When returning items, we strongly recommended obtaining proof of postage and/or relevant airway bills and documentation from your courier. We cannot accept responsibility for parcels lost in transit, as such you are advised to arrange your own insurance.